Overview

As a Senior Product Designer, I led the design and development of the Delivery Mobile App, a comprehensive solution for managing cold storage logistics. This app was designed to optimize the monitoring, tracking, and management of temperature-sensitive goods across various cold storage locations. The project involved extensive user research, UI/UX design, and iterative testing to ensure a seamless and user-friendly experience.

Problem Statement

The logistics industry struggles with inefficiencies in managing cold storage for temperature-sensitive goods, leading to spoilage, regulatory non-compliance, and increased costs. Existing systems lack real-time visibility, seamless communication, and user-friendly interfaces. Stakeholders need a reliable solution to monitor temperatures, manage inventory, and ensure timely actions to maintain product quality. An effective mobile app is needed to provide real-time tracking, improve efficiency, and ensure regulatory compliance, addressing these critical industry challenges.

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Objectives & Goals

Objectives

1. Enhance Real-Time Visibility: Develop a system that provides real-time tracking of cold storage units and their contents.
2. Improve Operational Efficiency: Streamline workflows for managing cold storage locations and inventory.
3. Ensure Regulatory Compliance: Maintain and log optimal temperature conditions to meet industry standards.
4. Facilitate Seamless Communication: Enable effective communication among team members and stakeholders.

Goals

1. Reduce Product Spoilage: Minimize losses by ensuring temperature-sensitive goods are consistently stored within required conditions.
2. Increase User Satisfaction: Deliver a user-friendly interface that simplifies cold storage management tasks.
3. Enhance Decision-Making: Provide stakeholders with accurate and timely data to make informed decisions.
4. Boost Productivity: Streamline operations to save time and reduce manual effort in tracking and managing inventory.
5. Ensure Compliance: Automatically log temperature data and other critical information to adhere to regulatory requirements.

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Design Process

1. Discover

• Conducted interviews with stakeholders, including cold storage operators, logistics managers, and quality control officers.
• Gathered insights on pain points, workflow inefficiencies, and specific user needs.

2. Define

• Analyzed the collected data to identify key problems and requirements.
• Developed a clear understanding of the user journey and their interactions with the cold storage system.

3. Ideate

• Brainstormed potential solutions to address identified challenges.
• Developed wireframes to outline the app’s structure and key functionalities.
• Created interactive prototypes to visualize user interactions and gather feedback.

4. Design

• Designed a clean and intuitive user interface focusing on ease of use and quick access to critical information.
• Incorporated visual elements such as icons and color codes to represent different statuses and actions (e.g., open/closed, fresh/frozen/live).

Quantitative Research

1. Data Collection

• Conducted surveys with a large sample of cold storage operators, logistics managers, and quality control officers to quantify common issues and requirements.
• Analyzed historical data from existing cold storage management systems to identify patterns and inefficiencies.

2. Key Metrics Identified

• Temperature Deviations: Frequency and impact of temperature deviations on product quality.
• Inventory Turnover: Rates of inventory turnover and associated spoilage rates.
• Operational Efficiency: Time taken for various tasks such as inventory checks, package scanning, and task assignments.
• User Satisfaction: Satisfaction levels with current systems based on ease of use, reliability, and feature set.

3. Findings

• High Rate of Spoilage: Identified a significant percentage of goods spoiled due to temperature deviations.
• Workflow Inefficiencies: Quantified delays in task completion and identified bottlenecks in the current workflow.
• User Dissatisfaction: Revealed low satisfaction scores due to cumbersome interfaces and lack of real-time data.

4. Actionable Insights

• Need for real-time temperature monitoring and alerts to prevent spoilage.
• Demand for a more intuitive and user-friendly interface to enhance operational efficiency.
• Importance of streamlined communication tools to reduce delays and improve task management.

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Key Features

1. Place List

• Displays a list of cold storage locations, including details such as name, address, operation status, and supported cold services.
• Users can filter and search for specific places based on criteria like temperature range and type of goods stored.

2. Package List

• Provides a detailed view of the packages stored in each location, including package ID, contents, weight, and storage conditions.
• Allows users to scan box IDs using the camera for quick access to package information.

3. Workboard

• A centralized hub for managing tasks and communications related to cold storage operations.
• Users can create, assign, and track tasks, facilitating collaboration among team members.

4. Profile Management

• Enables users to manage their profiles, including editing personal information and tracking their transactions and gains.
• Supports different user roles such as host, operator, supporter, and guest, each with specific permissions.

5. Temperature Monitoring

• Real-time monitoring and logging of temperature conditions for each package.
• Graphical representation of temperature trends over time to ensure compliance with storage requirements.

6. Notifications and Alerts

• Sends alerts for critical events such as temperature deviations, package movements, and task updates.
• Ensures timely action to prevent spoilage and maintain the quality of stored goods.

Outcomes

• Enhanced Operational Efficiency: Streamlined workflows and improved coordination among team members.
• Improved Compliance: Accurate temperature logs and real-time monitoring ensured adherence to regulatory standards.
• User Satisfaction: Positive feedback from users highlighted the app’s ease of use and comprehensive feature set.