📊 Success Points (Example Metrics)

1. Improved Customer Self-Service
   • 80% of users found answers within just 1–2 searches.
   • Reduced repetitive customer inquiries by 25% within the first 3 months.
2. Time Savings for the Customer Service Team
   • Reduced average handling time per support request by 20–30%.
   • Shortened average response time from 12 hours to 8 hours.
3. Enhanced Marketing and Brand Awareness
   • Increased organic traffic by 40% thanks to SEO-optimized Help Center content.
   • 35% of new customers discovered the brand through shared guides and FAQs on social media.
4. Better Customer Experience & Satisfaction
   • Customer Satisfaction Score (CSAT) improved from 78% → 90% after launching the Help Center.
   • Customer Effort Score (CES) for finding information decreased from 4.2 → 2.1 (lower is better).

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